How to get sky broadband installed quicker

If you live in a block of flats, it may be that your home has access to a shared satellite — this will also be sufficient and means you won't need to install a dish of your own. The engineer will check that everything is ok with the dish and will set up both the Sky Q set-top box and any Sky Q Mini boxes you may have ordered.

The whole visit shouldn't take much longer than an hour and you can expect this to happen within a couple of weeks of placing your Sky TV order. Your viewing card will be sent to you in the post, and everything else will be taken care of on the day of your engineer visit. Compare Sky TV deals.

Sky encourages its customers to use the troubleshooting guides on its website before booking an engineer visit, as you'll often find you can fix the problem yourself with the right help. If this doesn't sort it, you can book an appointment by calling Sky customer services on Sky announced in that it was working on a version of the Sky Q box that doesn't require a dish, but that hasn't appeared yet. In most cases, it takes about two weeks to get Sky broadband or TV installed unless there's a problem with your telephone line or you need a new one installed , in which case it's going to be a bit longer.

Sky offers a live chat service on its website. There's also a troubleshooting section and if that doesn't answer your query, your best bet is to give customer services a call or get in touch via social media.

If you're with another provider that uses the Openreach broadband network BT, TalkTalk, EE, Plusnet etc then yes, all you need to do is place an order with Sky and they'll do the rest. If you're with Virgin Media, you will need to tell them you're leaving and arrange a date for your services to cease.

This website uses cookies to give you the best experience. By continuing, you agree to our cookies policy. About us Contact us Media centre. There's good ventilation by opening windows and doors. The Openreach engineer will wear a face mask to keep both them and you safe. When to reschedule your visit You'll need to get in touch to reschedule your visit if you or someone in your household: has any of the Covid symptoms is self-isolating or has been recently diagnosed with Covid is waiting for a Covid test result has recently returned from a country on the quarantine list.

Before your visit Live in a flat or apartment? Not home yourself? Try to keep your mobile free in case they need to call you.

Every installation's different, but your engineer: Will discuss and agree with you where your new master socket or Optical Network Terminal ONT should go. Broadband From connecting your devices to protecting your family online. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Discussion topic: How to change broadband speed.

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Topic Author. Hi Timmy, Thanks for the info. Great to hear. Though I do suppose going from distribution point to my outside wall would not require much input from me I wonder if I may well get an email notification soon for when I can expect Openreach or a subcontractor to visit and begin installation? I may give Sky a ring over the next few days to see if they can confirm Openreach setup dates.

Post 3 of Hezi64 To be fair, Sky don't yet have much experience reselling FTTP, but it would be helpful if they were clearer about the process: not using the existing copper makes the whole process significantly more involved than all other forms of broadband. Post 4 of Superuser with a sense of humour. If someone has helped give them Like. If you have found this solution helpful please tick this as the answer.

Post 5 of Reply 3 Likes. Post 6 of DazzaGSXR wrote: Person on the phone said that the engineer may have to dig up a bit of garden to run fibre into the house, And the rest Post 7 of Fast over copper solution.

Post 8 of Post 9 of At no point of installation do you ever actually meet a "Sky" engineers which they don't make clear The install date will come around and it Will be Openreach who undertake the job, which by the sounds of it will be similar to my install in that all the groundwork has been done and it's simple a case of running the cabling into the house for the ONT.