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Q : Why is Microsoft making this change and what are the advantages of using Microsoft Premier Online? A : Microsoft Premier Online is a private Web site exclusively for Premier support customers worldwide. It provides a consistent entry point for all Premier incidents, as well as a wealth of information on Microsoft products via newsletter, Web casts, and downloads. CustomerSource can continue to be used to access Dynamics specific downloads, Web casts, and product information.

Q : Will partners have visibility into cases submitted by customers like they do in CustomerSource? A : Not in an automated way.

One caveat when searching in Microsoft Premier Online is there is not a product filter that includes Dynamics. These types of cases are not Premier Support-level cases.

The Microsoft Technical Account Manager will not be notified of the case and is not available for escalation assistance. However, critical situation eligibility will need to be based on Premier Support hour availability. Q : What if my customer still wants to utilize CustomerSource to log support incidents? The only exception to this is if a customer, in addition to Premier Support, also has another service and support plan for Microsoft Dynamics. Examples of these types of plans include:.

A : No, a Dedicated Support Engineer can be contacted directly. Q : Does this impact Deluxe Support Services customers? We create fantastic mobile apps which engage customers like never before while bringing you more visitors and more conversions. ADVSOFT is loyal name designed to fit your digital marketing requirements by understanding the details of your business. We increase your brand value, bring more revenue to your business. Got Instant Help!

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